1. Register your email address and log in with your details.
2. Browse around and choose your desired item, select the quantity and click on “Add to Cart” button.
3. Proceed to Check Out or Continue Shopping for other items.
4. Fill in the Shipping info and confirm your delivery address.
5. Proceed with payment and you have now successfully purchase your items.

Currently we accept payment from:

1. Credit and debit card via Stripe.
2. Online banking via FPX
3. Others: Boost, T&G e-wallet and Grab 

SHIPPING POLICY

Thank you for visiting and shopping at https://qalbofficial.qalby.io/. Following are the terms and conditions that constitute our Shipping Policy. Kindly be informed that the product final volumetric weight of your order will determine the total charges for delivery. Orders delivered outside Malaysia may be subject to local duties, taxes and customs clearance fees which will not be calculated by the Website

Shipment processing time

All orders are processed within 2-3 business days, however, deliveries may take slightly longer than usual  during busy sale periods. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Shipping rates & delivery estimates

Shipping charges for your order will be calculated and displayed at checkout. It will depend on quantity & weight item(s). Shipping will be done by a third party courier and the delivery time will vary by location.

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 to 48 hours.

Customs, Duties and Taxes

Qalby is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages

Qalby is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.

We currently ship to:

1. Malaysia
2. Singapore
3. Brunei
4. Indonesia
5. United Kingdom
6. Saudi Arabia
7. Thailand
8. United States
9. Australia
10. India
11. France

And more to come, in shaa Allah! Please contact us if your country is not listed here and we will check and add it into the list.

REFUND POLICY

You may exchange/return, within 14 working days from delivery if the item is defective, damaged or if you receive the wrong item. Please make sure that any items you would like to exchange/return are unused, in their original packaging and in a saleable condition, with any labels or tags still attached.

Please note that we cannot accept returned goods that we reasonably believe have been used. In such circumstances, we will notify you that no refund or exchange will be available.

If you require a refund, this will be processed within 14 days of receiving your goods, provided that you have returned the goods to us in their original condition within 14 working days of delivery. (This is not inclusive of any delivery charges).

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@qalby.io. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@qalby.io

Exceptions / non-returnable items

Certain types of items cannot be returned, like custom products (such as special orders or personalized items) and sale/promotional items.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. Alternatively, please email us to check on the availability of the stock before you initiate an exchange request.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too. You may post the return items to:

Eternal Rewards Sdn. Bhd.

T3-21-01, 3 Towers,

296 Jalan Ampang,

50450 Kuala Lumpur.

+603 2711 7012

Your Privacy

We respect the privacy of your personal information and we strive to maintain the confidentiality of your personal information given by you. The objective of collecting your personal data is to deliver products and services, future marketing purposes and to improve our services to you. Only our authorized employees have access to your personal information. We will not disclose information about our customers to third parties except where it is part of providing a service to you – e.g. arranging for a product to be sent to you, carrying out credit and other security checks and for the purposes of customer research and profiling or where we have your express permission to do so. We may also be required to disclose such information to regulators, lawyers, auditors, other companies in the same group, third party service providers and appointed marketing agency.

Your Consent

We will not sell your name, address, e-mail address, credit card information or personal information to any third party (excluding partners from whom you may have linked to our site) without your permission.

Communication & Marketing

If you have made a purchase from our store we may occasionally update you on our latest products, news and special offers via e-mail, post & telephone. You will also be given the opportunity to receive such communications from us and selected third parties when you become a member of Eternal Rewards Sdn. Bhd..

All Eternal Rewards Sdn. Bhd. members have the option to opt-out of receiving marketing communications from us and/or selected third parties. If you do not wish to continue to receive marketing from us and/or selected third parties you should opt-out by visiting ‘Your Details’ in ‘Your Account’ on the Eternal Rewards Sdn. Bhd. website. You can access ‘Your Account’ once you register and login. Or click on the ‘unsubscribe’ link in any email communications which might we send you.

What are Cookies?

A cookie is a small information file that is sent to your computer and is stored on your hard drive. If you have registered with us then your computer will store an identifying cookie which will save you time each time you re-visit Eternal Rewards Sdn. Bhd., by remembering your email address for you. You can change the settings on your browser to prevent cookies being stored on your computer without your explicit consent.

Site Statistics

We may disclose aggregate, anonymised statistics about the number of visitors to this Website or number of purchases made as required by our investors. We use an independent measurement and research company to gather data regarding the visitors to this Website on our behalf using cookies and code which is embedded in the site. Both the cookies and the embedded code provide statistical information about visits to pages on the site, the duration of individual page view, paths taken by visitors through the site, data on visitors’ screen settings and other general information. Eternal Rewards Sdn. Bhd. uses and stores this type of information, as with that obtained from other cookies used on the site, to help it improve the services to its users. Further information regarding the way in which this information is obtained and used can be obtained by contacting us.

Disclosures of your information

We may disclose your personal information to any of our group of companies. We may also disclose your personal information to third parties:

In the event that Eternal Rewards Sdn. Bhd. sells or buys any business or assets;
If Eternal Rewards Sdn. Bhd. or substantially all of its assets are acquired by a third party, in which case personal data which we hold about our customers may be one of the transferred assets; or
If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of; or to protect the rights, property, or safety of FVSB, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

Third Party Sites

Our site may contain links to and from the websites of our partner networks, advertisers and other third parties. If you follow a link to any of these websites, please note that they have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

Checking Your Details

If you wish to verify the details you have submitted to Eternal Rewards Sdn. Bhd. you may do so by contacting us via the e-mail address or address given below. Our security procedures mean that we may request proof of identity before we reveal information. This proof of identity will take the form of your e-mail address and password submitted upon registration. You must therefore keep this information safe as you will be responsible for any action which we take in response to a request from someone using your e-mail and password. We would strongly recommend that you do not use the browser’s password memory function as that would permit other people using your terminal to access your personal information.

Contacting Us

We are always pleased to hear from our customers (even if it is a complaint!). We are always grateful for any time you spend providing us with the knowledge we need to ensure our customers are completely satisfied – we want you to return to the site and to recommend us to your friends and family. If you have any questions or feedback about this statement, or if you would like us to stop processing your information, please do not hesitate to contact a member of the Eternal Rewards Sdn. Bhd. team, who will be delighted to answer any questions you may have.

Terms & Conditions

Welcome to Eternal Rewards Sdn. Bhd. for online store. Terms and conditions stated below applies to all visitors and users of https://qalbofficial.qalby.io/. You are bound by these terms and conditions as long as you’re on https://qalbofficial.qalby.io/

General

The content of terms and conditions may be change, move or delete at any time. Please note that https://qalbofficial.qalby.io/ have the rights to change the contents of the terms and conditions without any notice. Any violation of rules and regulations of these terms and conditions, https://qalbofficial.qalby.io/ will take immediate actions against the offender(s).

Site Contents & Copyrights

Unless otherwise noted, all materials, including images, illustrations, designs, icons, photographs, video clips, and written and other materials that appear as part of this Site, in other words “Contents of the Site” are copyrights, trademarks, trade dress and/or other intellectual properties owned, controlled or licensed by Eternal Rewards Sdn. Bhd.

Comments and Feedbacks

All comments and feedbacks to Eternal Rewards Sdn. Bhd. will be remain info@qalby.io.

User shall agree that there will be no comment(s) submitted to the https://qalbofficial.qalby.io/ will violate any rights of any third party, including copyrights, trademarks, privacy of other personal or proprietary right(s). Furthermore, the user shall agree there will not be content of unlawful, abusive, or obscene material(s) submitted to the site. User will be the only one responsible for any comment’s content made.

Product Information

We cannot guarantee all actual products will be exactly the same shown on the monitor as that is depending on the user monitor. 

Newsletter

User shall agree that https://qalbofficial.qalby.io/ may send newsletter regarding the latest news/products/promotions etc through email to the user.

Indemnification

The user shall agree to defend, indemnify and hold https://qalbofficial.qalby.io/ harmless from and against any and all claims, damages, costs and expenses, including attorneys’ fees, arising from or related to your use of the Site.

Link to other sites

Any access link to third party sites is at your own https://qalbofficial.qalby.io/ will not be related or involve to any such website if the user’s content/product(s) got damaged or loss have any connection with third party site.

Inaccuracy Information

From time to time, there may be information on https://qalbofficial.qalby.io/ that contains typographical error, inaccuracies, omissions, that may relate to product description, pricing, availability and article contents. We reserve the rights to correct any errors, inaccuracies, change or edit information without prior notice to the customers. If you are not satisfy with your purchased product(s), please return it back to us with the invoice.

Termination

This agreement is effective unless and until either by the customer or https://qalbofficial.qalby.io/. Customer may terminate this agreement at any time. However, https://qalbofficial.qalby.io/ may also terminate the agreement with the customer without any prior notice and will be denying the access of the customer who is unable to comply the terms and conditions above.

Shipping and Delivery Policy

Items in stock: 2-5 working days for Standard Delivery items.

Items that are out of stock: Please email or call us for assistance.

Payments

All Goods purchased are subject to a one-time payment. Payment can be made through various payment methods we have available, such as Visa, MasterCard or online payment methods.

Payments cards (credit cards or debit cards) are subject to validation checks and authorization by Your card issuer. If we do not receive the required authorization, we will not be liable for any delay or non-delivery of Your Order.